Return & Refund Policy
Updated at 2022-09-27
Definitions and key terms
To help explain things as clearly as possible in this Return & Refund Policy, every time any of these terms are referenced, are strictly defined as:
- Company: When this policy mentions “Company,” “we,” “us,” or “our,” it refers to RTT Sealant, which is responsible for your information under this Return & Refund Policy.
- Customer: refers to the company, organization, or person that signs up to use the RTT Sealant Service to manage the relationships with your consumers or service users.
- Device: any internet-connected device such as a phone, tablet, computer, or any other device that can be used to visit RTT Sealant and use the services.
- Service: refers to the service provided by RTT Sealant as described in the relative terms (if available) and on this platform.
- Website: RTT Sealant”’s” site, which can be accessed via this URL: www.rttsealant.com
- You: a person or entity that is registered with RTT Sealant to use the Services.
Return & Refund Policy
Thanks for shopping at RTT Sealant. We appreciate the fact that you like to buy the stuff we build. We also want to make sure you have a rewarding experience while you’re exploring, evaluating, and purchasing our products.
As with any shopping experience, there are terms and conditions that apply to transactions at RTT Sealant. We’ll be as brief as our attorneys will allow. The main thing to remember is that by placing an order or making a purchase at RTT Sealant, you agree to the terms set forth below along with the Policy.
If there’s something wrong with the Product you bought, or if you are not happy with it, you have 30 Days to issue a refund and return it.
If you would like to return a product, the only way would be if you follow the next guidelines:
- The package needs to come back with the original receipt of the purchase.
- The product has to be in the packaging we sent in the first place.
- The product has to be damaged free if we find any damage to the product we won’t be able to refund it.
We strive to serve our customers with the best products. Every single product that you choose is thoroughly inspected, checked for defects, and packaged with the utmost care. We do this to ensure that you fall in love with our products.
Sadly, there are times when we may not have the product(s) that you choose in stock or may face some issues with our inventory and quality check. In such cases, we may have to cancel your order. You will be contacted about it in advance so that you don’t have to worry unnecessarily about your order. If you have purchased via Online payment (not Cash on Delivery), then you will be refunded once our team confirms your request.
We carry out a thorough quality check before processing the ordered item. We take utmost care while packing the product.
At the same time, we ensure that there is sufficient packaging material around the items to avoid damage during transit. Please note that RTT Sealant is not liable for damages that are caused to the items during transit or transportation.
We will revise your returned product as soon as we receive it and if it follows the guidelines addressed above, we will proceed to issue a refund of your purchase. Your refund may take a couple of days to process but you will be notified when you receive your money.
RTT Sealant is not responsible for return shipping costs. Every shipping has to be paid for by the customer, even if the item had free shipping in the first place, the customer has to pay for the shipping in return.
By using our website, registering an account, or making a purchase, you hereby consent to our Return & Refund Policy and agree to its terms.
Changes To Our Return & Refund Policy
Should we update, amend or make any changes to this document so that they accurately reflect our Service and policies. Unless otherwise required by law, those changes will be prominently posted here. Then, if you continue to use the Service, you will be bound by the updated Return & Refund Policy. If you do not want to agree to this or any updated Return & Refund Policy, you can delete your account.
If, for any reason, You are not completely satisfied with any goods or services that we provide, don’t hesitate to contact us and we will discuss any of the issues you are going through with our product.
- Via Email: firstname.lastname@example.org
- Via Phone Number: 1300 257 349
- Via this Link: https://rttsealant.com/pages/contact
- Via this Address: 1 Conway Court, 4211 Nerang, QLD