Shipping, Return & Refund
FREE SHIPPING APPLIED TO ALL AUSTRALIAN ORDERS
SHIPPING TO NEW ZEALAND CAN BE ARRANGED AT EXTRA COST
Expected shipment duration (within AUS): 3-8 Business days (Mon -Fri)
For larger orders, please contact us at shop@rttsealant.com or use the Contact form.
At RTT Sealant, we offer FREE SHIPPING on all orders within Australia. We understand that getting your items to you quickly is important, so we make every effort to process and ship your order as soon as possible.
Orders are typically processed within 1-2 business days and shipped via Australian Post / Transdirect / Sendle. Once your order has shipped, you will receive a shipping confirmation email with a tracking number.
Please note that we are not responsible for any delays caused by the shipping carrier. If you have not received your order within the estimated delivery time, please contact us at [email or phone number] and we will do our best to assist you.
Return Policy
We want you to be completely satisfied with your purchase from RTT Sealant. If for any reason you are not satisfied, you may return your items within 30 days of receipt for a full refund or exchange.
To initiate a return, please contact us at shop@rttsealant.com or use the Contact form to request a return label. Once we receive your returned items, we will process your refund or exchange as soon as possible.
Please note that all items must be returned in their original condition.
We do not accept returns of final sale items.
We will be responsible for the cost of return shipping.
If you received a damaged or defective item, please contact us immediately at shop@rttsealant.com and we will do our best to assist you.
Thank you for choosing RTT Sealant for your shopping needs! If you have any questions about our shipping or return policy, please contact us. We're here to help!
Refunds
We strive to serve our customers with the best products. Every single product that you choose is thoroughly inspected, checked for defects and packaged with utmost care. We do this to ensure that you fall in love with our products.
Sadly, there are times when we may not have the product(s) that you choose in stock or may face some issues with our inventory and quality check. In such cases, we may have to cancel your order. You will be intimated about it in advance so that you don’t have to worry unnecessarily about your order. If you have purchased via Online payment (not Cash on Delivery), then you will be refunded once our team confirms your request.
We carry out a thorough quality check before processing the ordered item. We take utmost care while packing the product. At the same time, we ensure that the packing is good such that the items won’t get damaged during transit. Please note that RTT Sealant is not liable for damages that are caused to the items during transit or transportation.
We will revise your returned product as soon as we receive it and if it follows the guidelines addressed above, we will proceed to issue a refund of your purchase. Your refund may take a couple of days to process but you will be notified when you receive your money.
Your Consent
By using our website, registering an account, or making a purchase, you hereby consent to our Return & Refund Policy and agree to its terms.
Contact Us
If, for any reason, You are not completely satisfied with any good or service that we provide, don’t hesitate to contact us and we will discuss any of the issues you are going through with our product.
- Via Email: shop@rttsealant.com
- Via Phone Number: 1300 636 272
- Via this Link: shop@rttsealant.com
- Via this Address: 1 Conway Court, 4211 Nerang, QLD